Route every incoming call
Send callers to the right team or workflow instead of relying on manual forwarding.
Turn WhatsApp Business calls into a managed call center
Dialaunch is a call center for WhatsApp Business: one number, your whole team, with queues, IVR and one-click transfer. Agents answer in the browser or on their own WhatsApp, and supervisors can watch calls live.
Give agents one workspace
Agents answer in the browser or on their own WhatsApp, with the context they need.
Supervise service quality
Use live supervision, recordings and call analytics to coach agents and spot bottlenecks.
What is a WhatsApp call center?
It is a setup where a team shares one WhatsApp Business number and handles its voice calls together. Dialaunch connects your WhatsApp Business calling setup to call flows, agent groups, transfers, recordings and analytics.
Customers already use WhatsApp to reach businesses. Voice is faster when a request is urgent or complex, and a shared setup keeps it from depending on one phone.
Can several agents answer one WhatsApp number?
Yes, from the Team plan. Calls reach an available agent, follow your business rules and stay visible to supervisors. Starter has one owner seat and no queues, IVR or routing.
Teams define how a call enters, what the caller hears, which group receives it and how agents transfer it.
- Visual call flows for repeatable routing
- Agent groups for sales, support or reservations
- Answer in the browser or on your own WhatsApp
- Recordings and analytics for quality review
Who is it for?
Support and revenue teams. Support can send callers to the right queue and review calls that need coaching. Sales can keep high-intent prospects moving when chat gets slow. Reservation teams can handle detailed requests by voice.
The result is one voice channel that is easier to run and measure than a set of personal phones.
What to know before you start
What is a WhatsApp call center?
A WhatsApp call center is a setup that lets a team receive and manage business voice calls made through WhatsApp. It adds shared routing, agent handling, supervision and reporting around the WhatsApp Business calling channel.
Can several agents answer calls for one WhatsApp Business number?
Yes, from the Team plan at €169 a month excl. VAT, which includes three seats, queues, IVR and routing. Starter has one owner seat. Extra seats are €19 a month.
Does Dialaunch support call recording and analytics?
Yes. Dialaunch includes recordings and call analytics so authorized teams can review activity. Your organization remains responsible for the notice, consent, access and retention rules in its markets.