Route every incoming call
Send callers to the right team or workflow instead of relying on manual forwarding.
WhatsApp call center software
Turn WhatsApp Business calls into a managed call center
Dialaunch gives teams a shared operating layer for WhatsApp voice calls. Instead of relying on one phone and one person, you can organize agents, route each call through a visual flow, keep supervisors informed, and preserve the context needed to improve service.
Give agents one workspace
Let web and mobile agents answer calls with the operational context they need.
Supervise service quality
Use recordings and call analytics to review outcomes, coach agents, and spot bottlenecks.
A call center layer built around WhatsApp
Customers already use WhatsApp to contact businesses. Voice calling adds a faster path when a conversation is urgent, complex, or easier to resolve by speaking. Dialaunch helps a team receive those calls without turning a business number into an unmanaged shared device.
The platform connects your WhatsApp Business calling setup to call flows, agent groups, a web console, mobile answering, transfers, recordings, and analytics. Each capability is designed to make voice operations repeatable as call volume and team size grow.
Move from a ringing number to an operating workflow
A useful WhatsApp call center needs more than an answer button. Calls must reach an available person, follow clear business rules, and remain visible to the people responsible for service levels.
Dialaunch makes that workflow explicit. Teams can define how a call enters, what information or menu the caller hears, which group should receive it, and how agents transfer or complete the conversation.
- Visual call flows for repeatable routing logic
- Agent groups for sales, support, reservations, or other functions
- Web and mobile answering for flexible coverage
- Recordings and analytics for quality review
Designed for support and revenue teams
Support teams can direct callers to the right queue and review conversations that need coaching. Sales teams can keep high-intent prospects moving when chat becomes too slow. Reservation and service teams can use voice to handle detailed requests while keeping their WhatsApp entry point.
The result is one managed voice channel that is easier to operate, measure, and improve than a collection of personal phones.
Frequently asked questions
What to know before you start
What is a WhatsApp call center?
A WhatsApp call center is an operating setup that lets a team receive and manage business voice calls initiated through WhatsApp. It adds shared routing, agent handling, supervision, and reporting around the WhatsApp Business calling channel.
Can several agents answer calls for one WhatsApp Business number?
Dialaunch is designed to organize multiple agents and groups around a WhatsApp Business calling setup, so calls can follow defined routing rules instead of depending on one device.
Does Dialaunch support call recording and analytics?
Yes. Dialaunch includes recordings and call analytics so authorized teams can review activity and improve operations. Your organization remains responsible for applying the notice, consent, access, and retention rules that apply in its markets.
Explore the platform
Build your WhatsApp calling workflow
Connect flows, agents, and supervision in one operating layer.