Privacy Policy

This policy explains how Dialaunch handles personal information when you visit dialaunch.com, create or use a Dialaunch account, contact our team, or use our WhatsApp calling infrastructure.

A customer organization may also process personal information through Dialaunch. In that situation, the customer controls why the information is processed and Dialaunch processes it to provide the service under the customer’s instructions.

The information depends on how you interact with Dialaunch and how your organization configures the service.

• Account and business details, such as name, work email, company, country, and sign-in information.
• Contact and sales information submitted through forms, including a business phone number and message.
• Service data, such as agent groups, call flows, call metadata, notes, recordings, and related operational content when those features are enabled.
• Technical and usage data, such as device, browser, pages viewed, approximate location derived from an IP address, diagnostics, and security events.
• Communications with our support, sales, and operations teams.

We use information to deliver and secure the platform, create and administer accounts, process customer instructions, provide support, improve performance, communicate about the service, prevent abuse, and meet legal obligations.

Where required, we rely on an appropriate legal basis such as performance of a contract, legitimate interests, consent, or compliance with law. Customers are responsible for identifying the legal basis for the calling and recording activities they configure.

Dialaunch can support call recording. The customer enabling recording is responsible for determining whether recording is lawful, informing callers and agents, obtaining consent where required, limiting access, and defining an appropriate retention period.

Do not use Dialaunch to record or process a call when you do not have the rights and notices required for that activity.

We may share information with service providers that help us host, secure, monitor, support, and operate Dialaunch. They may process information only for the services they provide to us and under appropriate contractual safeguards.

We may also disclose information when required by law, to protect rights and safety, in connection with a corporate transaction, or when you direct us to integrate with another service. Dialaunch does not sell personal information.

Dialaunch and its providers may process information in countries other than the country where it was collected. Where required, we use contractual or other recognized safeguards for international transfers.

We retain information for as long as needed to provide the service, comply with legal and accounting duties, resolve disputes, and protect the platform. Customers control the retention of service data according to their configuration and agreement, subject to required backup and security periods.

Depending on your location, you may have rights to access, correct, delete, restrict, object to, or receive a copy of personal information, and to withdraw consent. When Dialaunch processes information for one of our customers, direct your request to that customer first.

You can submit a privacy request through the contact form on this website. We may need to verify your identity and the account connected to your request.

We use administrative, technical, and organizational safeguards designed to protect information. No system is completely secure, so customers should also manage access, permissions, devices, and recordings carefully.

We may update this policy as the service or legal requirements change. The latest version will remain available at this URL with its updated date. Questions can be submitted through the Dialaunch contact form or by calling the business number listed on the website.