What costs come on top of the plan?
AI minutes beyond your plan are €0.15 per minute, or €119 for a prepaid pack of 1,000. Extra seats are €19 per month and extra WhatsApp Business numbers €29 per month. Phone minutes and numbers are paid from a prepaid balance. Meta may bill some WhatsApp usage to your WhatsApp Business account. Prices exclude VAT.
How does Meta bill WhatsApp calls?
Calls your customers make to you are free. Calls you place to customers are billed by Meta in 6-second steps, at a rate set by the customer's country. A call permission request is billed as a normal WhatsApp message.
What does the trial include?
14 days, 60 AI minutes, no card.
Is there a contract?
No. Monthly plans, cancel any time.
Can several people answer the same WhatsApp Business number?
Yes. Each agent answers on their own WhatsApp or in the browser. Calls wait in a queue and ring the agents marked available, all at once or in turn, as you choose. Whoever answers first takes the call.
Can customers also call a normal phone number?
Yes, as an add-on, through a SIP trunk from your provider. Website calls are also supported. They go to the same AI and team.
How long does setup take?
About 15 minutes on your side. Meta’s approval of the number can take 1–3 days.