The full contact centre behind your AI.
When the AI hands a call to your team, these features route it, record it and measure it.
Routing
Menus, queues, opening hours and fallbacks for every call and message.
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When a person is needed, the call rings on their own WhatsApp, a softphone or the browser.
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Optional recording with a consent message and automatic deletion.
Reporting
Answer rate, missed calls and waiting times, per agent and per number.
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