One tree
The same menu, the same skills and the same overflow apply to every channel. You maintain one flow, not one per channel.
One call flow.
Every channel.
Handle business phone and WhatsApp calls through the same queues, teams, supervision and reporting.
Built for real operations
Phone and WhatsApp, proven in the working product.
Built for daily phone and WhatsApp call operations.
Keep your existing phone numbers and connect your current telecom provider.
Recording, routing history and supervision events stay together on one call record.
Phone and WhatsApp are channels, not products.
Add a chat channel to most phone systems and you end up maintaining two routing trees that slowly drift apart. Dialaunch terminates both channels at the same flow, so the call arrives, the tree decides and the queue answers — whichever channel it came in on.
One queue
Agents answer from a single list. No channel switching, no second application open beside the first.
One record
Routing history, recording, transfers and supervision events sit on the same call record. Reporting reads from that record.
Queues, agents and channels on the same axis.
Break the same period down per agent, per queue and per channel rather than reading two separate reports. Compare periods, filter to a team, export the view.
- Filter by queue, agent or channel
- Compare any two operating periods
- Export the current view in one click
Groups, roles and numbers in one screen.
Build groups, assign agents and numbers, and set permissions per role. Onboarding an agent is a single screen, and the published flows pick them up immediately.
- Group agents around how work is routed
- Control access with clear team roles
- Manage numbers and ownership together
Pricing
Choose how your customers reach you.
WhatsApp · Business Calling · Unified
WhatsApp Contact Center
€299/ month
5 agents includedAdditional agents: €49/month each
Manage WhatsApp messages and calls as a professional contact centre.
- WhatsApp messages and calls
- Visual call-flow builder
- Intelligent call routing
Business Calling
Most teams€349/ month
5 agents includedAdditional agents: €59/month each
Run your business phone calls with intelligent routing, queues, recording and live supervision.
- Business phone calls
- Keep your existing phone numbers
- Connect your existing telecom provider
- Inbound and outbound calling
- Interactive phone menus
- Intelligent call routing
Unified Contact Center
€499/ month
5 agents includedAdditional agents: €79/month each
Manage business phone calls and WhatsApp conversations from one workspace.
- Everything in Business Calling
- WhatsApp messages and calls
- Unified agent workspace
- One routing flow across both channels
- Unified reporting and supervision
Bring your numbers.
We'll draw the route.
Thirty minutes with an engineer, on your own call flow. No slides.
Book a demo