How to forward WhatsApp calls to a colleague or another phone

When a WhatsApp call comes in, you can answer it, decline it or let it ring. If you have linked devices, WhatsApp’s help centre explains that you can transfer an active call to another of your own linked devices, for example from your phone to your computer. That keeps the call on your account. It doesn’t pass the caller to a colleague or ring a different number.

Call forwarding codes and the call forwarding menu on your phone are services of your mobile operator. They redirect calls made to your SIM number over the mobile network. A WhatsApp call doesn’t use that network: it reaches the app over the internet, so carrier forwarding never sees it.

Be careful with forwarding codes sent to you by someone else. Account takeover scams have used them to intercept WhatsApp verification calls. Never dial a code you didn’t look up yourself.

Without forwarding, teams usually fall back on habits that break as soon as calls pick up.

• Handing the phone to whoever is on duty
• Linking WhatsApp Web on a shared computer, which still shares one account and one line
• Asking callers to ring another number, which loses them on the way
• Calling back from a personal phone, which leaves no record for the team

Dialaunch connects your WhatsApp Business number through Meta’s WhatsApp Business Platform, so calls no longer live on one phone. A visual call flow decides where every call goes: the AI agent answers first, a keypad menu sends sales and support to the right team, a queue rings the agents who are free, and opening hours decide what happens after closing.

Calls ring on the phone your team already uses: their own WhatsApp, a SIP desk phone or softphone, or the browser. One number takes many calls at once, so a second caller is answered, routed or queued instead of hitting a busy line.

When the AI agent is on the call and the customer asks for a person, it transfers the call to your team. Supervisors can also listen live, whisper and take over in one click.

If customers also call a regular phone number, connect it through your own SIP trunk and it follows the same call flow as WhatsApp. Dialaunch doesn’t provide or port numbers: your provider keeps the number, and Dialaunch answers and routes the calls.

Answer these questions and your call flow is mostly designed.

• Who should answer first: the AI agent, a team or a keypad menu?
• Which teams exist, and which agents belong to each?
• Should calls ring everyone at once, or one agent after another?
• Where does each agent answer: WhatsApp, desk phone or browser?
• What happens after hours, and when nobody is free?
• Which number goes to the platform? It stops working in the WhatsApp Business app once connected