Dialpad alternative for WhatsApp calls: Dialaunch vs Dialpad

Dialpad brings voice, video, messaging and AI together in one app (Dialpad Connect), runs a voice and digital contact centre (Dialpad Support), and offers AI voice and digital agents. It suits companies that want one vendor for business phones, meetings and contact centre, mostly on phone numbers.

Dialaunch is for businesses whose customers call them on WhatsApp. On one WhatsApp phone, the second caller hits a busy line. Dialaunch connects your WhatsApp Business number through Meta’s WhatsApp Business Platform so it takes many calls at once, and an AI agent that sounds like a person answers each one in HD voice with no lag.

Dialpad’s help centre lists WhatsApp among its digital engagement channels: automated answers to common questions, routing a chat session to an agent, and media such as images, files and location. Bulk WhatsApp messaging is available for Digital Contact Centers when configured by Dialpad’s Professional Services team, at an extra cost. At the time of writing (October 2026), we did not find documentation for answering WhatsApp voice calls in Dialpad. Check with Dialpad, as products change.

In Dialaunch, the WhatsApp call is the core. The AI agent answers in any language your customers speak, from your own information. It confirms orders, books appointments in Google Calendar, checks deliveries, creates callbacks and calls your systems through an API you connect. It says it is an AI and hands to a person when asked or when the caller is upset.

Dialpad is broad. Dialaunch goes deep on one channel.

• Primary channel: Dialpad, business phone numbers plus digital channels. Dialaunch, WhatsApp Business calls, with your own phone number joining through a SIP trunk.
• WhatsApp: Dialpad, a digital messaging channel in its contact centre (October 2026). Dialaunch, inbound WhatsApp voice calls, plus call-backs once the customer accepts a call permission request.
• AI voice: Dialpad offers AI voice agents on its platform. Dialaunch’s AI agent answers WhatsApp calls and writes a summary, key moments and an outcome for every call.
• Call flows: Dialaunch runs keypad menus, queues with hold music, opening hours with holidays and time zones, voicemail and fallbacks on WhatsApp calls.
• Where agents answer: Dialpad uses its own apps. Dialaunch rings the agent’s own WhatsApp, a SIP phone or softphone, or the browser, with no mobile app.
• Supervision: Dialaunch lets you listen live, whisper, take over in one click and hand the call back to the AI.
• Setup: Dialaunch is self-serve with a guided flow. Some Dialpad WhatsApp features need its Professional Services team.

If you want a single vendor for business phone numbers, video meetings and a phone-based contact centre, with workforce management and deep CRM integrations, Dialpad is a strong option. It also suits teams where WhatsApp is a chat channel and voice runs on regular phone lines.

Dialaunch fits when the calls you are missing come in on WhatsApp. The AI agent answers every call, day and night, and your team listens live, whispers, takes over in one click and hands back. You get recording with consent and retention rules, call history with a timeline, and reporting on answer rate, abandoned calls, waiting times and service level per agent, team and number.

Keep Dialpad for phones and meetings, and connect your WhatsApp number to Dialaunch. Note that once connected, the number stops working in the WhatsApp Business app, and the app’s chat history does not move over.

Plans start at €69 a month excl. VAT with AI minutes and seats included. The 14-day trial includes 60 AI minutes.